William Tunstall-Pedoe on the Impact of AI and the Online Customer Experience | CogX17

William Tunstall-Pedoe (Entrepreneur, Formerly Amazon Alexa, Founder of Evi – now an Amazon company) and his take on the Impact of AI and the Online Customer Experience.

For more than three years he had a senior product role in the team that defined, built and launched Alexa and the very successful Amazon Echo product. Evi is now a subsidiary of Amazon and a large development centre in Cambridge, England.

“Right now we interact with fellow humans just by asking them questions or in conversation with natural language. And now with computers we can interact in exactly the same way. Pretty much any question in any language is answered in one second or less.”