Dr. Jekaterina Novikova on the Impact of AI and the Online Customer Experience | CogX17

Dr. Jekaterina Novikova (Postdoctoral Researcher at Heriot-Watt University) on the Impact of AI and the Online Customer Experience. Her research focuses on the use of machine learning and AI for natural language detection in robotic systems. In her keynote she talks about the use of AI and robots in improving online customer experience and some of the challenges that the development of such systems face, particularly high expectations from our end.